UK Delivery
All UK orders are processed within 1–2 business days. Once dispatched, you will receive tracking information by email. Orders are shipped via Royal Mail or a comparable tracked service.
Orders & Returns
Shipping & Returns
FreeUK standard delivery over £50
3–5Business days standard delivery
30Days to return unworn pieces
International Shipping
We ship internationally to most destinations. International orders are sent via a tracked service. Delivery times and costs vary by location.
Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. These charges vary by country and are outside our control.
Returns
We want you to love your Ruya piece. If something isn't right, we accept returns within 30 days of receiving your order, provided the item is:
- Unworn and in its original condition
- Returned in its original packaging
- Accompanied by your order reference
To begin a return, please email us at [email protected] with your order number and reason for return. We will respond within 1–2 business days with return instructions.
Return postage is the responsibility of the customer. We recommend using a tracked service, as we cannot accept responsibility for items lost in transit.
Exclusions
For hygiene and fairness, the following items are not eligible for return:
- Earrings (all styles)
- Final-sale and promotional items
- Custom or personalised pieces
- Items showing signs of wear or damage
Refunds
Once we receive and inspect your return, we will process your refund to the original payment method within 5–7 business days. You will receive a confirmation email when your refund has been issued.
Original shipping costs are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you have received the wrong item, please contact us within 48 hours of delivery at [email protected] with your order number and a photo of the item. We will arrange a replacement or full refund at no additional cost to you.
Need Help?
Our team is happy to help with any questions about your order, delivery, or return. Reach us at [email protected] or visit our contact page.