Privacy
This policy explains how Ruya Jewellery handles personal information when you use ruyajewellery.com and the Ruya Jewellery mobile shopping app, create an account, place an order or contact us. Last updated: 19 September 2026.
For questions about your information or to exercise your privacy rights, contact [email protected].
If you choose Continue with Google, we request the openid, email and profile permissions. Google provides an account identifier, email address, email verification information and basic profile information, which may include your name and profile picture. Our authentication service receives and stores account and profile information to identify your Google sign-in and associate it with your Ruya Jewellery account.
We use this information to authenticate you, create or connect your customer account, and give you access to account features such as saved details, wishlists and order history. We do not receive your Google password. These permissions do not grant access to your Gmail messages, Google Drive files, Calendar or contacts.
Choosing Google sign-in does not subscribe you to our newsletter. Newsletter preferences are managed separately. Authentication and hosting providers process Google account information as needed to operate sign-in and maintain account security.
We collect information that customers provide directly, including name, email address, phone number, billing and delivery address, account details, order history, and messages sent to client services.
When a purchase is made, payment information is handled by the payment provider. We receive payment status and transaction references needed to process the order, but the storefront does not store full card numbers.
We may also collect technical information such as device type, browser details, pages visited, approximate location, referral source, and basic usage events needed to keep the website reliable and improve the shopping experience.
Personal information is used to create and manage customer accounts, process orders, arrange delivery, handle returns, provide support, send service messages, prevent fraud, and maintain website security.
If a customer asks to reset a password, we use the submitted email address to check whether a matching account exists and, where appropriate, send reset instructions.
Where marketing is enabled, we only use contact details according to the consent or preference settings available at the time.
We work with selected providers that help run the store, including ecommerce infrastructure, payment processing, delivery services, email delivery, hosting, analytics, and customer support tools.
These providers should only process information needed to deliver their services to Ruya Jewellery and are expected to protect that information appropriately.
The website may use cookies and local storage to keep the storefront working, remember bag and wishlist activity, support account sessions, measure site performance, and improve reliability.
Browser settings can usually be used to block or remove cookies, although some features may not work correctly if essential storage is disabled.
We keep personal information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, prevent misuse, and maintain accurate business records.
Account and order records may be retained after an order is completed where required for tax, fraud prevention, customer service, or legal reasons.
Google-linked authentication records are kept while needed to provide account access. Account deletion removes access and removes or anonymises customer profile details and saved addresses. Order records and order-related correspondence may remain for fulfilment, accounting, disputes or legal obligations. A keyed hash of the account email, deletion dates and a deletion count are retained as an account-deletion audit record; this record does not store the original email address.
Our public website and API use HTTPS to protect information in transit. Account features require authentication, and customer order access is checked against the signed-in account. Administrative access requires staff authentication. These controls help restrict access to account information and orders.
Payment details are processed by Stripe. Ruya Jewellery receives transaction references and payment status to manage purchases rather than storing full card numbers in the storefront.
You can request account deletion in the mobile app through Account, then Delete account. Enter DELETE MY ACCOUNT when prompted to confirm. You can also contact [email protected] to request deletion or assistance with your personal information.
You can remove the Ruya Jewellery connection through the third-party connections section of your Google Account at https://myaccount.google.com/connections. Disconnecting Google and deleting your Ruya Jewellery account are separate actions: disconnecting does not automatically delete information already held by Ruya Jewellery. Contact us or use account deletion to request removal of that information, subject to the retention purposes described above.
Customers may contact us to request access, correction, deletion, restriction, or portability of their personal information where those rights apply.
Some requests may be limited where we need to keep information for legal, security, fraud prevention, or order fulfilment reasons.
Privacy questions and data requests can be sent to [email protected].
This policy may be updated as the website, providers, or legal requirements change. The latest version will be published on this page.
